Our Medical Spa Policies

Your appointments are very important to us and are reserved especially for you. We do understand that sometimes schedule adjustments are necessary.

Therefore, to cancel your appointment:

1) Please call our office 48 hours prior to your appointment at (415) 440-6800

2) Use the chat bot,

3) Reschedule online by logging into your profile .

In an effort to remain timely with our patient flow, and allow for optimal patient access, we have implemented the following cancellation policy:

• In the event that you no-show or cancel less than 48 hours prior to your scheduled appointment, you will incur a charge of $200 for Botox procedures or $500 for all other procedures
• Failure to show up for a scheduled appointment or patients who arrive 10 minutes after their scheduled appointment time may be considered a “No Show”. 
• If you arrive 10 minutes or more after your scheduled appointment time, your appointment may need to be rescheduled or you may have a long wait before you are seen. This is a case by case basis and depends on the available time.